Volunteers of America SW
  • 02-Apr-2018 to 01-Jun-2018 (PST)
  • El Cajon, CA, USA
  • 11.50
  • Hourly
  • Full Time

Medical, dental, vision, 403(b)

About Us:

For nearly 120 years Volunteers of America has been the charity to step forward and help the most vulnerable in communities across the United States. Volunteers of America, Southwest inspires hope through its ministry of service by providing individuals and families with the tools they need to improve their quality of life. We operate twenty-eight human service programs in the areas of education and social development of young children, treatment and rehabilitation, housing, veterans and aging services. Each year, more than 13,000 lives are changed through our services. Our programs are located in San Diego, Imperial, Riverside and San Bernardino Counties. To learn more visit us online at https://www.voasw.org

Job Opportunity:

Under direct supervision, the Case Aide will assist in the supervision of all resident activities in compliance to the house rules; perform assigned tasks such as, but not limited to: cleaning, food preparation, medication administration, and maintaining accurate logs and documentation of facility and resident case files. The Case Aide will be responsible for answering phone lines and gathering information from callers.


  • Maintain safety, security and cleanliness standards as outlined by Volunteers of America's policies and procedures.
  • Perform hourly visual observations of all residents to ensure their safety and well-being and document hourly in log book.
  • Intercept and screen incoming calls. Take accurate telephone messages to include name of person calling, date, time and purpose of telephone call.
  • Distribute medication (prescription or PRN's) as directed and chart in daily medication log book as given.
  • Maintain offices and common areas in a clean and orderly fashion.
  • Monitor and document residents doing limited facility chores, as outlined in their appraisal needs and assessment plans.
  • Monitor and document residents for appropriate hygiene practices, behavior and document nightly.
  • Prepare and serve meals and snacks, and follow-up with the cleaning of the kitchen and dining room areas to include washing dishes and emptying trash.
  • Report and record any unusual incidents immediately regarding resident behavior, filling out incident reports when necessary and making written note of it in the resident's progress notes.
  • Set medications for the following day.
  • Assist with the deep cleaning of kitchen appliances (to include, but not limited to the refrigerator, stove, oven, freezers, and vent). 
  • Perform any other duties as assigned by the Program Supervisor or Director.


  • High School diploma or equivalent. Must be able to learn and maintain knowledge of pertinent regulations set forth by the Department of Social Services Title 22.
  • Must be approved by the State Department of Social Services (Criminal Record/Fingerprint/TB Physical Clearances).
  • Must demonstrate the knowledge of and meet the regulations as set forth by the Department of Social Services, Community Care Licensing, Title 22 and, CalOsha requirements.
  • Must meet the eligibility requirements needed to obtain 1st Aide & CPR certifications and Food Handlers Card.
  • Must acknowledge and adhere to all Volunteers of America's policies and procedures.
  • Must have ability to assess conditions and situations of individuals requesting emergency services.
  • Must demonstrate the ability to communicate effectively both orally and in writing.
  • Must demonstrate the ability to interact effectively with all residents, family members and monitoring representatives.
  • Must have the ability to comprehend and implement instructions.
  • Must have the ability to make quick and sound judgments in time of crisis.
  • Must have the ability to recognize and evaluate a resident's need for medical attention.
  • Must have ability to display proper telephone etiquette.
  • Must have knowledge of standard office procedures and equipment.

EOE M/V/D/F This employer participates in E-Verify. Applications are only accepted online. 

Volunteers of America SW
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