Volunteers of America SW
  • 05-Dec-2017 to 28-Feb-2018 (PST)
  • El Cajon, CA, USA
  • 15.00
  • Hourly
  • Full Time

Position Summary                                                                                                                      

The housing coordinator is responsible for addressing the housing needs of residents at the Hawley Veterans Services Center to ensure that they rapidly move into permanent housing placements. Responsibilities of the housing coordinator include completing assessments and goal planning, skill development and support, coordination of services with providers and landlords, and housing search and placement services to ultimately help clients transition into and retain permanent housing. The housing coordinator must operate in accordance with HIPAA confidentiality regulations and standards set for the by the organization.


Duties and Responsibilities

  • Street outreach and community outreach to inform potential participants and providers about services available at the program and seek referrals.
  • Work with permanent housing providers (HUD-VASH, SSVF and other community-based permanent housing providers) to receive referrals.
  • Meet with every client at program enrollment to develop a Housing Stabilization Plan as part of their Individual Service Plan (ISP) to ensure their transition to permanent housing within 90 days.
  • Meet weekly with the Bridge Housing case manager and permanent housing case manager to address clients' progress in their Housing Stabilization Plan and coordinate care/services.
  • When necessary, assist residents in applying for HUD-VASH vouchers, SSVF, or other available community-based programs to secure housing placements within 14 days of program enrollment.
  • Assist clients in locating affordable housing using a tenant-based model, as necessary.
  • Facilitate workshops and educational groups that focus on residential stability including basic skills, independent living skills, and job readiness skills.
  • Make referrals to community providers including substance abuse treatment programs and job training programs.
  • Advocate and refer clients to public housing, realtors, landlords, and community-based agencies to ensure that clients obtain permanent housing.
  • Monitor referrals to ensure that clients are actively seeking and following through with the process of obtaining permanent housing.
  • Identify, contact and follow through with potential housing resources and leads.
  • Offer landlord mediation.
  • Respond to external requests for information in a timely fashion.
  • Serve as key resource for project information and resolve problems or questions referred by internal and external sources.
  • Establish and maintain strong relationships with community providers.
  • Establish and maintain an active network of professional contacts.
  • Assists with planning program events and activities that inform Veterans, Volunteers of America staff, and Community Groups about program services.
  • Participate in program and community meetings, workgroups and strategic planning to end veteran homelessness.
  • Perform other related duties as assigned or requested.


Knowledge, Skills & Abilities


  • Bachelor's degree in social services or related field.
  • Any combination of training and experience which demonstrates ability to perform the duties as described
  • Verified experience in housing placement services within the last four years; experience working with at-risk populations
  • Experience in public relations and in technical writing is desirable.
  • Methods and techniques of housing placement and retention
  • Local housing trends and opportunities in San Diego
  • Behaviors and needs of at-risk populations
  • Available community resources and services
  • Formal computer training and experience in data entry preferred
  • Working knowledge of computer applications such as Microsoft Office
  • Knowledge of the following database systems preferred: ServicePoint
  • Basic internet research techniques
  • Standard office software applications
  • English grammar, punctuation, and spelling.



  • Effectively market and represent a program and services to landlords and providers
  • Communicate effectively in both oral and written form
  • Plan and make presentations to small groups including potential landlords, business representatives, and program participants
  • Assess the interests and aptitudes of participants
  • Operate a variety of office equipment
  • Use a computer to prepare documents and presentations, maintain various databases, and search for information on the Internet
  • Utilize time management techniques to organize and prioritize work
  • Work independently and meet timelines
  • Coordinate a variety of projects simultaneously
  • Interpersonal skills to work cooperatively and effectively with individuals and groups
  • Interact with students and adults from different cultural and socioeconomic backgrounds
  • Provide instruction and make presentations on resume preparation, job seeking, job retention, and interview skills
  • Read, interpret, and apply rules and procedures.



  • Planning and coordinating
  • Problem solving and decision making skills
  • Attention to detail
  • Ability to work independently and as part of a team
  • Ability to work under pressure
Volunteers of America SW
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